The museum can be reached by bus. It is located in the very centre of the city, opposite the Main Bus Station. The nearest stop is Dworzec Główny PKS 01 and Dworzec Główny PKS 02 on the opposite side of the street. Buses numbered: 1, 2, 4, 5, 6, 17, 18, 22, 29, 31, 32, 34, 39, 52, 57, 150 stop there. Climb the high stairs leading from pl. Zamkowy on the top of the castle hill. To avoid the stairs, you can reach the Museum at ul. Zamkowa from the side of al. Tysiąclecia, from the Roman Dmowski roundabout. This driveway is gentle, although paved, which can be difficult for people in wheelchairs.
Only people with physical disabilities may park in front of the Museum (ul. Zamkowa 9). To enter the car park in front of the headquarters, driving from al. Tysiąclecia, turn right into ul. Zamkowa, just before the Roman Dmowski roundabout. There are three disabled parking spaces at the top of the hill.
Public parking is available on pl. Zamkowy (entry from al. Tysiąclecia or from ul. Kowalska), from which you have to get to the Museum via high stairs. It is a 24/7, paid, unguarded car park. The fees must be paid at the parking meter, the fee is valid from Monday to Friday from 8.00 am to 6.00 pm. Outside of these hours and on weekends, parking is free. This parking lot is not always available – due to concerts and other events often taking place on pl. Zamkowy.
Coaches can park in designated places on pl. Zamkowy (entry from al. Tysiąclecia) and in the “Pod Zamkiem” car park (entry from al. Unii Lubelskiej). Both car parks are paid.
The National Museum in Lublin is accessible to people with physical disabilities. The main entrance to the Museum is on the level of the castle courtyard – glazed doors of an appropriate width, through which a person in a wheelchair can easily pass.
On the ground floor of the Museum there is a cloakroom, ticket office, museum shop and a toilet for people with physical disabilities. The second toilet adapted for wheelchair users is located in the second part of the building, next to the staircase leading to the Holy Trinity Chapel, on the ground floor.
The exhibitions are located on three floors, between which you can move by stairs, you can also use two elevators and a vertical lift (located in different parts of the Museum).
To reach the Holy Trinity Chapel, take the elevator from the main hall to level +1, follow the corridor through the Lublin Region Folk Art exhibition to the very end, then turn left and immediately right, to the hall, with the entrance to the Chapel.
The keep is the only object inaccessible to visitors with physical disabilities. Due to conservation restrictions, an elevator cannot be installed there. High and winding stairs leading to the observation deck at the top make it impossible for people with physical disabilities to visit this facility.
One of the cash desks in the main hall on the ground floor is equipped with an induction loop. This cash register is marked with the international induction loop mark, i.e. a crossed-out ear with the letter T in the lower right corner, on a blue background.
Hearing impaired people who use induction-coil hearing aids can also borrow audio guides with an individual induction loop. They are available in the price of the admission ticket at the museum ticket office.
In addition, there are stationary induction loops in the building, in the 19th–20th Century Polish Painting Gallery and the conference room. The museum also has a portable induction loop that can be used during lectures, vernissages and other events in the museum space.
People using sign language can borrow tablets with uploaded information about individual exhibitions in Polish sign language.
For the blind and partially sighted people, audio descriptions of selected objects have been prepared, which are available both on the Museum website and in the form of free audioguides to be accessed at the museum ticket office. The sightseeing route has not been specially marked, so we recommend visiting with an assistant or asking the exhibition supervisor for help.
In the Holy Trinity Chapel there is a typhlographic map showing the plan of the Chapel and the location of the frescoes inside the temple. It is described in braille and makes a sound – the labels stuck on the map can be read using the PenFriend device available on the spot.